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Zainal also urged the transport ministry to restructure the bus system to reduce because the lack of profitability was forcing operators to exit the business. “Why can’t the ministry call all bus operators, talk to them and ask them to merge?” he questioned, adding that service duplication among competing operators leads to fewer passengers and impacts revenue and profitability.
“I suggest the minister discuss with operators and ask them to merge so they will not compete to get passengers; then they will make profits,” he said. By doing so, Zainal says improved profitability will allow them to attract drivers by offering better pay.
Meanwhile, Pan Malaysia Bus Operators Association president Ashfar Ali said it was difficult to retain drivers in the present climate. “The current crisis can mainly be attributed to old drivers retiring, some migrating to work in Singapore or leaving to work in other industries (for better pay) and the high entry cost of becoming a driver,” he explained.
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